Shipping & Refund Policy
Last updated: June 2026
Please read this policy carefully and in full before making a purchase from our store. By completing a transaction, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Shipping & Refund Policy. This policy applies to all orders placed through our online store.
We are committed to transparency and want to ensure every customer has a clear understanding of what to expect when shopping with us. If you have any questions or concerns about this policy, we strongly encourage you to contact us prior to placing your order.
1. Refund Policy Overview
We stand behind the quality of our products and want you to be satisfied with your purchase. To that end, we offer a 14-day refund window from the date of sale. This means that if you are dissatisfied with your order for any eligible reason, you must contact us within 14 calendar days of the date your order was placed to initiate a refund request.
Strictly no refunds, returns, or exchanges will be accepted after 14 days from the date of sale, without exception. This policy is firm and applies universally to all products, all order types, and all customers, regardless of circumstance, reason, or location. We are unable to make exceptions to this rule once the 14-day window has closed.
We encourage all customers to review their order carefully upon purchase and to contact us promptly if any issues arise. Delays in contacting us may result in your request falling outside the eligible refund period.
2. Eligibility Criteria for Refunds
Not all refund requests will be automatically approved. To be considered eligible for a refund, your request must satisfy all of the following conditions:
- The refund request is submitted within 14 calendar days of the date of sale.
- The item is unused, unopened, and returned in its original condition and original packaging.
- You are able to provide valid proof of purchase, such as your order number, order confirmation email, or receipt.
- The item does not fall under our list of non-refundable products or categories (see Section 4).
- The request is submitted through our official support contact channel and not through social media or third-party platforms.
Failure to meet any one of the above conditions may result in your refund request being declined. We reserve the right to assess each request on a case-by-case basis and to request additional information before making a determination.
3. How to Submit a Refund Request
If you believe you are eligible for a refund and are within the 14-day window from your date of sale, please follow the steps below to submit your request:
- Contact our support team via email with the subject line: Refund Request – [Your Order Number].
- In the body of your email, include: your full name, order number, date of purchase, the item(s) you are requesting a refund for, and a clear explanation of the reason for your request.
- If your item arrived damaged, defective, or incorrect, please attach clear photographs of the item and its packaging to support your claim.
- Our support team will acknowledge your request within 1–2 business days and will provide a decision within 3–5 business days of receiving all required information.
- If your refund is approved, you will receive a confirmation email and your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider's processing times.
Please note that submitting a refund request does not guarantee approval. All requests are subject to review and must meet the eligibility criteria outlined in Section 2.
4. Non-Refundable Items & Circumstances
The following items and circumstances are strictly not eligible for a refund under any conditions:
- Items that have been used, opened, assembled, or removed from their original packaging.
- Items that show signs of wear, damage, or alteration caused by the customer.
- Items damaged due to misuse, negligence, improper handling, or failure to follow care instructions.
- Any order where the 14-day refund window from the date of sale has expired.
- Gift cards, store credits, and promotional or complimentary items.
- Items purchased during a final sale, clearance event, or with a non-refundable discount code.
- Shipping and handling fees, which are non-refundable in all cases unless the error was made by us.
5. Change of Mind Returns
We understand that sometimes a purchase may not meet your expectations, and we do accept change-of-mind refund requests under the following conditions:
- The request is submitted within 14 days of the date of sale.
- The item is completely unused, in its original sealed packaging, and in resalable condition.
- The customer covers any return shipping costs associated with sending the item back to us.
Change-of-mind refund requests submitted after the 14-day window will not be considered under any circumstances. We strongly recommend reviewing product descriptions, dimensions, and specifications carefully before purchasing.
6. Damaged, Defective, or Incorrect Items
In the rare event that you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of the date of sale with the following:
- Your order number and a description of the issue.
- Clear photographs of the item, the packaging, and any visible damage or defects.
We will assess your claim and, where the issue is verified and attributable to us, we will offer a replacement, store credit, or refund at our discretion. Please note that this process does not extend or override the standard 14-day refund window. Claims submitted after 14 days from the date of sale will not be accepted, even for damaged or defective items.
7. Refund Processing Times
Once a refund has been approved, please allow the following timeframes for processing:
- Refund confirmation email: Sent within 1–2 business days of approval.
- Credit to your original payment method: 5–10 business days, depending on your bank or card issuer.
- PayPal refunds: Typically 3–5 business days.
We are unable to expedite refund processing times as these are determined by your financial institution. If you have not received your refund after 10 business days, please contact your bank before reaching out to us.
8. Shipping Policy
We aim to process and dispatch all orders as quickly as possible. Orders are typically processed within 1–3 business days of payment confirmation, excluding weekends and public holidays. During peak periods or promotional events, processing times may be slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and carrier details where available. Please allow up to 24 hours for tracking information to update after dispatch.
9. Estimated Delivery Timeframes
Delivery times are estimates only and are not guaranteed. Actual delivery times may vary based on your location, carrier capacity, and external factors beyond our control.
- Domestic (United States of America): 5–12 business days after dispatch.
- International – Standard: 7–21 business days after dispatch, depending on destination country.
- International – Express: 5–10 business days after dispatch, where available.
Please be aware that international orders may be subject to customs clearance procedures, which can cause additional delays. We have no control over customs processing times and cannot be held responsible for delays caused by customs authorities in the destination country.
10. Shipping Costs
Shipping costs are calculated at checkout based on your delivery address, the weight of your order, and the shipping method selected. All applicable shipping charges will be displayed before you complete your purchase.
In the event of an approved refund, please note the following:
- Original shipping costs paid at checkout are non-refundable, unless the return is a direct result of our error (e.g., wrong item sent).
- Return shipping costs are the responsibility of the customer unless otherwise agreed upon in writing by our support team.
11. Lost, Delayed, or Undelivered Packages
If your order has not arrived within the estimated delivery window, please first check your tracking information for updates. If the tracking shows no movement for more than 5 business days, please contact us and we will lodge an investigation with the carrier on your behalf.
Please note the following important limitations:
- We are not liable for packages that are marked as delivered by the carrier but not received by the customer. In such cases, we recommend checking with neighbours, building management, or your local post office.
- We are not responsible for delays caused by carrier issues, natural disasters, strikes, or other events outside our control.
- Lost package claims must be raised within 14 days of the date of sale to be considered.
12. Customs, Duties & Taxes (International Orders)
For international orders, your package may be subject to import duties, taxes, and customs fees upon arrival in your destination country. These charges are determined by your local customs authority and are entirely the responsibility of the customer. We are unable to predict, control, or reimburse these charges.
By placing an international order, you agree to be responsible for any applicable customs duties and taxes. Refusal to pay customs fees resulting in a returned or abandoned package does not entitle the customer to a refund of the original order.
13. Policy Updates
We reserve the right to update or modify this Shipping & Refund Policy at any time without prior notice. Any changes will be effective immediately upon being posted to this page. It is your responsibility to review this policy periodically. Continued use of our store following any changes constitutes your acceptance of the updated policy.
14. Contact Us
If you have any questions, concerns, or require clarification about any aspect of this policy, please do not hesitate to contact our customer support team before placing your order. We are happy to assist and want to ensure you feel confident and informed before making a purchase.
We appreciate your business and thank you for shopping with us.